Last Updated: 25 November 2025
Legal Entity: Viora Solutions FZE LLC
Registered Address: Ajman NuVentures Centre Free Zone, UAE
Website: https://audiostoredubai.com / www.viorauae.com
Email: sales@viorauae.com
Phone: +971 56 918 5819

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the websites AudioStoreDubai.com and Viorauae.com, operated by Viora Solutions FZE LLC (“we,” “our,” “us”).

By accessing or purchasing from our website, you agree to these Terms.
If you do not agree, you should stop using the website immediately.

2. Eligibility

To purchase from our website, you must:

• Be at least 18 years old
• Provide accurate personal information
• Use a valid payment method

We reserve the right to refuse service to anyone for any reason.

3. Products & Descriptions

We aim to provide accurate product images, specifications, and descriptions.
However:

• Colors may vary due to screen settings
• Product specifications may change by the manufacturer
• Prices and availability are subject to change without notice

We are not liable for typographical or technical errors.

4. Pricing & Payment

4.1 Prices

• All prices are listed in AED.
• VAT may apply where required by UAE law.
• Prices may change without prior notice.

4.2 Payment Methods

We accept:

• Credit/debit cards
• Bank transfer
• Cash on delivery (selected areas)
• Online wallets (if applicable)

4.3 Payment Security

Payments are processed securely through trusted third-party gateways.
We do not store your full payment card details.

5. Orders & Acceptance

Placing an order does not guarantee acceptance.
An order is accepted only when:

• Payment is confirmed
• We send an order confirmation
• The product is available for shipping

We may cancel an order due to:

• Payment failure
• Stock unavailability
• Incorrect pricing
• Suspicious activity

A full refund will be issued in such cases.

6. Shipping & Delivery

By placing an order, you agree to our Shipping Policy (will create next).

Important notes:

• Delivery timelines are estimates
• External delays (weather, customs, courier issues) are beyond our control
• Shipping fees are non-refundable unless required by law

7. Returns & Refunds

Our Return & Refund Policy explains:

• Eligibility for returns
• Non-returnable items
• Procedures for damaged/wrong items
• Refund timelines

By purchasing from our website, you accept these rules.

8. Warranty

Most items come with:

• Manufacturer warranty
• Warranty terms based on brand policy

Warranty does not cover:

• Physical damage
• Misuse
• Liquid damage
• Unauthorized repair

We assist in warranty claims but final decisions belong to the manufacturer.

9. User Accounts

If you create an account:

• You are responsible for maintaining confidentiality
• You must notify us of unauthorized access
• We may suspend or terminate accounts for violations

10. Prohibited Activities

You may NOT:

• Use the website for fraudulent activities
• Attempt to hack, modify, or disrupt the website
• Copy, reproduce, or misuse website content
• Post false or misleading information
• Violate UAE laws

Any such activity may result in legal action.

11. Intellectual Property

All content on our website—including:

• Images
• Product descriptions
• Logos
• Text
• Digital assets

is the property of Viora Solutions FZE LLC or its licensors.

You may not copy, reproduce, or distribute our content without permission.

12. Third-Party Services

We may use third-party services for:

• Payments
• Shipping
• Analytics
• Marketing

Your use of these services is governed by their own terms and privacy policies.

13. Limitation of Liability

To the maximum extent permitted by UAE law, we are NOT liable for:

• Indirect or consequential damages
• Losses from delayed shipping
• Loss of data, profits, or opportunities
• Incorrect product use
• Damages caused by third-party service providers

Your sole remedy is limited to the value of the product purchased.

14. Indemnification

You agree to indemnify and hold harmless Viora Solutions FZE LLC against claims, damages, or losses arising from:

• Misuse of the website
• Legal violations
• Breach of these Terms

15. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be resolved in the courts of the UAE.

16. Changes to Terms

We may modify these Terms at any time.
Updates will be posted with a new revision date.
Continued use of our website means you accept the updated Terms.

17. Contact Us

For questions about these Terms:

📧 Email: sales@viorauae.com
📞 Phone: +971 56 918 5819
🌍 Website: AudioStoreDubai.com / Viorauae.com
🏢 Company: Viora Solutions FZE LLC